My latest presentation: “Embedded User Assistance: Third Rail or Third Way?”

The STC New England InterChange regional conference was held 1–2 April, 2016 at the Inn and Conference Center of the University of Massachusetts Lowell. We had excellent attendance and we heard some great speakers and presentations. (We even had fine weather for our Friday evening perambulation to the Lowell Beer Works.)

My contribution was “Embedded Assistance: Third Rail or Third Way?” (The link takes you to SlideShare.net.)

Steve making his presentation
I’m OK now, but a while ago I was in rough shape…

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stevefjong

I am a lifelong technical communicator, an Associate Fellow of the Society for Technical Communication, and former chairman of the STC Certification Commission. I earned a BA in Physics and Astronomy, and an MS in Science Communication, from Boston University. I am married with three children and we live in my childhood home town of Westford, Massachusetts. Outside of my professional work I'm interested in vocal performance, music in general, reading, writing, astronomy, and Boston sports.

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