My latest presentation: “Embedded User Assistance: Third Rail or Third Way?”

The STC New England InterChange regional conference was held 1–2 April, 2016 at the Inn and Conference Center of the University of Massachusetts Lowell. We had excellent attendance and we heard some great speakers and presentations. (We even had fine weather for our Friday evening perambulation to the Lowell Beer Works.)

My contribution was “Embedded Assistance: Third Rail or Third Way?” (The link takes you to

Steve making his presentation
I’m OK now, but a while ago I was in rough shape…

Published by Steven Jong

I am a retired technical communicator, a Fellow of the Society for Technical Communication (STC), a former STC board member, and chair of the first STC Certification Commission. I occasionally blog about these and other topics.

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